About
What this page covers
This page describes how Workaround handles privacy and support for Backlog Hygiene for Jira.
Backlog Hygiene for Jira is an Atlassian Forge app for Jira Cloud. It scans Jira backlog data, identifies stale issues, calculates backlog health signals, shows dashboards and reports, and can send configured notifications or summaries.
Stored data
Data we access and store
Backlog Hygiene for Jira accesses and stores data needed to provide the app's features. Depending on how the app is configured and used, this may include:
- Jira issue metadata and issue snapshots used for backlog analysis
- Project identifiers and project-level configuration
- Hygiene scores, scan history, trend data, notification history, and bulk-action audit records
- Jira account IDs for assignees, recipients, administrators, or users who trigger actions in the app
- App configuration and operational metadata stored in Forge-hosted storage
The app is designed to store Jira account IDs, not Jira user passwords or customer user API tokens.
Use of data
How we use data
We use stored data to:
- scan and evaluate Jira backlog health
- show dashboards, exports, and historical trends
- generate in-app digests and notifications
- perform user-requested bulk cleanup workflows
- operate, troubleshoot, and support the app
Workaround does not sell customer data.
Third parties
Third-party services and outbound delivery
When enabled by configuration, the app can send relevant notification or summary content to destinations selected by the customer, including:
- Jira, such as comments or issue updates
- Slack incoming webhooks
- Microsoft Teams incoming webhooks
- SendGrid for email delivery
If those delivery options are configured, the destination providers may process the data sent to them under their own terms and privacy policies.
Retention
Data retention and deletion
App data is stored using Atlassian Forge hosted storage services.
Backlog Hygiene for Jira keeps operational and reporting data for as long as needed to support configured retention behavior and product features. Some data may also remain subject to Atlassian Forge hosted-storage lifecycle behavior after uninstall.
If you want to request app-data deletion or have a privacy-related question, email workaroundapps1@gmail.com.
Security
Security statement
Backlog Hygiene for Jira runs on Atlassian Forge and uses the permissions declared for the app in Jira Cloud. Reasonable efforts are made to limit stored data to what is needed for the app's features and operations.
No method of transmission or storage is guaranteed to be completely secure.
Updates
Changes to this page
This page may be updated from time to time. The latest version will be posted at the same public URL with an updated “Last updated” date.